Frequently Asked Questions

All standard chemicals (such as chlorine and acid) are included in the monthly service rate. However, we use specialty chemicals in your pool on a weekly basis (such as conditioner, algaecide, and water clarifiers) if needed. We bill on a semi-annual basis for those specialty chemicals at a rate that varies depending on the size of your pool.

Our monthly service rate does not include filter or salt cell cleans. We perform filter cleanings on a semi-annually basis for all of our customers. We do salt cell cleanings on a quarterly basis. We bill for these separately from the monthly service charges once the cleaning is performed..

No. Our service plans are month-to-month. You can discontinue service at any point in time. We just kindly ask that you provide us with 30 days advance notice

Our customers are auto-billed on the 15th day of each month. For convenience, we offer two auto-pay options, either credit card or ACH (bank draft).